Question 1

What happens when the internet goes down?

Accepted Answer

Nothing you would notice on the floor. Orders, KOTs, bills and payments save on the counter PC and print as usual; captain phones and the kitchen screen keep working over your Wi-Fi. When the line comes back, everything goes up to the cloud once, in order.

Question 2

What hardware do I need?

Accepted Answer

A Windows 10 or 11 PC with 4 GB memory, a thermal printer for KOTs and bills, and optionally a cash drawer, scanner and scale. The captain app runs on ordinary Android phones.

Question 3

Does the captain app need the internet?

Accepted Answer

No. It talks to the till over your Wi-Fi. Pair each phone once with a six-digit code from the till.

Question 4

Can I keep my printers?

Accepted Answer

Yes — any ESC/POS thermal printer on USB or the network.

Question 5

Where does my data live, and who can see it?

Accepted Answer

On your counter PC first, with a copy in the cloud for the admin panel and backups. Only your staff, with the roles you give them, can see it.

Question 6

Is it GST-ready?

Accepted Answer

Yes. CGST and SGST or IGST, inclusive or exclusive pricing, and GSTR-1 files for your CA. E-invoicing (IRN) is there for invoices that need it.

Question 7

Do Swiggy and Zomato orders come in?

Accepted Answer

Not yet. Take those orders on their tablets as you do today.

Question 8

Can I bring my menu across?

Accepted Answer

Yes. Import from Excel or CSV — our template, or a Petpooja or Posist export. Every row is checked before it is saved.

Question 9

How long before we are billing?

Accepted Answer

Installing the till takes a few minutes. Setting up the menu, taxes and KOT stations usually takes an evening — we do it with you.

The POS that keeps billing when the internet does not.