DineLabs
Privacy policy
Last updated 19 October 2026
DineLabs makes restaurant point-of-sale software: a till for Windows PCs, a captain app, a kitchen display, QR ordering for guests and an admin panel. This page explains what information we hold, why, where it is kept and what you can ask us to do with it. If anything here is unclear, write to [email protected].
Who this covers
Restaurants that use DineLabs (our customers), the staff they add to it, the guests whose orders and bills pass through it, and visitors to this website.
What a restaurant keeps in DineLabs
When a restaurant uses DineLabs, it records the information it needs to run service:
- its menu, prices, taxes, tables, printers and outlet details, including its GSTIN;
- orders, KOTs, bills, payments recorded at the till, refunds and the day's reports;
- its staff: names, roles and the PINs they use on the till;
- guest details the restaurant chooses to enter, such as a name or phone number on an order, and what a guest types when ordering from a table's QR code.
This information belongs to the restaurant. We hold it to provide the service to that restaurant and for no other purpose. We do not sell it, rent it or use it for advertising.
Where it is kept
Every bill is saved first on the restaurant's own counter PC, so billing carries on when the internet does not. A copy is kept in our cloud, on servers we rent from a hosting provider, so that the admin panel, reports and backups work. Copies travel over encrypted connections, and daily backups are kept off-site.
Who can see it
- The restaurant's own staff, as far as the roles the restaurant gives them allow.
- Our team, only when needed to set up the service, answer a support request or keep the service running, and bound to keep it confidential.
- Service providers we rely on to run DineLabs (for example hosting and e-mail delivery), only to the extent they need it, under confidentiality terms.
- Authorities, where Indian law requires us to share it.
This website
This website does not take payments and does not use advertising or tracking cookies. When you ask for a free trial, the form sends us your restaurant's name, your name, phone number, city, and, if you give them, your e-mail, number of outlets and a message. We use them only to contact you about DineLabs and to set up your trial. When you book a demo or write to us, we receive the e-mail you send.
How long we keep it
We keep a restaurant's information for as long as it uses DineLabs. When a restaurant stops, we give it an export of its data on request and then delete it from our cloud, except what we must keep by law (for example, records needed for tax). Trial requests that do not go ahead are deleted within 12 months.
Your choices
A restaurant can ask us for a copy of its data, ask us to correct it, or ask us to delete it once it stops using DineLabs. A guest or staff member whose details a restaurant entered should ask that restaurant first; we will help the restaurant answer. Anyone can write to [email protected] with a question or a complaint about how their information is handled, and we will reply within 30 days.
Changes to this policy
If we change this policy, we will update the date at the top of this page, and tell our customers by e-mail before a change that affects how their data is used.
Contact
DineLabs, India. E-mail [email protected].