DineLabs

Refund and cancellation

Last updated 19 October 2026

This page explains how to cancel DineLabs and how refunds work. Everything is done by e-mail to [email protected], from the e-mail address your restaurant uses with us.

No payment on this website

This website takes no payments. Asking for a free trial or booking a demo costs nothing and commits you to nothing.

Free trial

The trial is free, so there is nothing to refund. You can stop it at any time by telling us; it does not turn into a paid plan unless you choose to go ahead.

Cancelling

• Write to [email protected] with your restaurant's name and the outlets you want to cancel.
• We confirm by e-mail within two working days. The cancellation takes effect at the end of the period you have already paid for, unless you ask for an earlier date.
• Before the service ends, we give you an export of your menu, bills and reports on request. After that your data is deleted as the privacy policy describes.

Refunds

Refunds are given on request, by e-mail. We refund:

• any amount charged twice or charged in error;
• fees paid in advance for a period that has not started yet when you cancel;
• fees for any period in which the service did not work because of a fault on our side that we could not fix in reasonable time.

Setup, menu import and training that have already been delivered are not refundable. For anything else, write to us and we will look at it fairly.

How refunds are paid

We reply to every refund request within five working days. Once a refund is approved, it is paid back to the account or method the payment came from within 10 working days, together with a credit note for any GST charged.

Contact

DineLabs, India. E-mail [email protected].