DineLabs

Terms of use

Last updated 19 October 2026

These terms are the agreement between DineLabs and the restaurant that uses it. By using DineLabs, the restaurant agrees to them. Where a restaurant has signed a separate written agreement or quote with us, that agreement wins wherever the two differ. Questions go to [email protected].

The service

DineLabs is restaurant point-of-sale software: a till for Windows PCs, a captain app for Android phones, a kitchen display, QR ordering for guests, an admin panel and the cloud service behind them. We set it up with you, keep it working and improve it over time. What is included for your restaurant is what your quote says.

Free trial

• You ask for a trial on this website; our team calls you and sets it up with you.
• The trial is free. We do not ask for card or bank details to start it.
• Its length is agreed with you when it is set up. Before it ends we tell you what the service will cost for your restaurant, and it continues only if you choose to go ahead.
• If you do not go ahead, we give you an export of your data on request and then delete it, as the privacy policy describes.

Fees and payment

DineLabs is priced per outlet and quoted for each restaurant. Fees, what they cover and how often they are billed are set out in your quote and invoices, with GST added as the law requires. No payment is taken on this website. If an invoice stays unpaid well past its due date, we will remind you first, and may then pause the cloud service until it is settled; the till on your counter keeps your bills either way.

Your data

Your menu, orders, bills, reports and staff details belong to your restaurant. We use them only to provide the service to you, as the privacy policy explains, and you can ask for an export at any time.

What we ask of you

• Give staff access only to the people who should have it, with the right roles.
• Check that your tax rates, GSTIN, bill series and prices are set correctly. DineLabs prints and reports what it is set up with; the tax you charge and file is your restaurant's responsibility.
• Keep the counter PC, its Windows and your printers in working order, and connect it to the internet often enough for its copy in the cloud to stay up to date.
• Do not use DineLabs for anything unlawful, or try to copy, resell or break into the software or the service.

Availability

The till is built to keep billing without the internet, and we work to keep the cloud service available at all times. We may need short maintenance breaks; we schedule them outside service hours where we can and tell you ahead of anything planned that you would notice.

Liability

We provide DineLabs with reasonable skill and care. To the extent the law allows, we are not liable for indirect losses such as lost profit or lost business, and our total liability in any year is limited to the fees your restaurant paid us in the twelve months before the claim. Nothing in these terms limits liability that cannot be limited under Indian law.

Ending the service

You can stop using DineLabs at any time by writing to [email protected]; the refund and cancellation policy explains what happens to fees already paid. We may end the service if these terms are seriously broken and not put right after we have told you. Either way, we give you an export of your data on request.

Changes and the law

We may update these terms; the date at the top of this page says when, and we tell customers by e-mail before a change that affects them takes effect. These terms are governed by the laws of India.

Contact

DineLabs, India. E-mail [email protected].